Terms and conditions

Booking slot.

We have daily departure depending on time given. We also have special date departure that you can register especially in peak and high season. The high season is from June through September, October, January and February. We recommend small groups so space is sometime limited. We also recommend that you call as early as possible to ensure space is available on your desired departure date. Our extremely guests’ book with us about two to three months in advance. Call us or WhatsApp on +255 767 941 948 or +255 766 743 389



When we have accepted your booking, the date of the confirmation invoice activates the terms and conditions of the contract. Confirmation of services is subject to payment 50% of a deposit of the total invoiced amount. Reservations at certain lodges are non-refundable and the names of these lodges will be provided on request of the client. The balance is to be paid on arrival prior to commencement of the services. When reservations are made within

If payments are not received within the above time frame, kapok Africa adventures reserve the right to cancel the tour which has been booked and retain any deposit received to set against expenses incurred in the reservation of such safari. All bookings are subject to availability at the time of booking and cannot be guaranteed.



Prices are quoted in US dollars. All prices are subject to change without prior notice. Should prices or costs from suppliers increase due to inflation, currency depreciation, and/or increase in park fees and/or fuel surcharges, we will have no other option than to pass on the same to you. All suppliers reserve the right to increase prices at any time of the year when costs increase outside the control of the supplier. Please note that when the client’s itinerary overlaps two seasons, the price will be pro-rated over the two seasons.


Child Rate

Child rate is only applicable to one or two children under 12 years of age sharing a room with two adults. In the case of two children sharing a room with parents, the two children will share a bed, as most hotels and lodges cannot accommodate a fourth bed. One child sharing a room with one adult will be charged full adult rate.



Deposits are due at the time of reservation. The deposit amount is 50% per person. An additional deposit of $150 per person is required for each extension booked. Deposit amounts will vary for custom-designed journeys.


Cancellation Policy

If you wish to cancel your safari vacation, you must notify in writing as soon as possible. Your notice of cancellation is only effective when it is received in writing. In such case the following cancellation charges will be charged to the client(s):

151+ days prior to departure: No charges

150-121 days prior to departure: 10% of total price

120- 91 days prior to departure: 25% of total price

90-61 days prior to departure: 50% of total price

60-15 days prior to departure: 75% of total price

– Departure Day / no show: 100% of total price

Although it rarely happens (and we will do their utmost to avoid doing so) we reserve the right to cancel tours and other arrangements. If your holiday is cancelled (other than due to your default in payment) due to unavoidable circumstances beyond our control, e.g. over bookings, the company will offer you the choice of purchasing an alternative holiday (and paying or receiving a refund in respect of any price difference) or receiving a full and immediate refund of all monies paid to us.

We highly recommend travel insurance to cover any cancellation fees.


Travel Insurance


It is essential that you are adequately insured for the activities that you wish to do. Your insurance policy should specifically cover cancellations, interruption, delays and unforeseeable expenses as well as any high-risk activities that you wish to undertake

Travel insurance covers expenses such as:

– trip cancellation, interruption or delays

– emergency accident and sickness

– 24-hour emergency medical assistance

– lost, damaged, stolen or delayed baggage

At a minimum, the insurance should protect you against trip cancellation and trip interruption, should you need to cancel your trip due to circumstances such as training injuries or sickness or emergencies. Ideally, insurance should cover high altitude trekking (not to be confused with “mountaineering” or “mountain climbing” which most insurance will not cover) and all medical


Our Published Rates

Changes in rates are rare and caused by extraordinary circumstances outside our control. In the rare event that a cost should increase, cancellation is allowed without penalty. All prices are per person, based on double occupancy. All prices are subject to change.


Travel Documents and Vaccinations


Traveler’s must be in possession of valid passports and any visas, permits and certificates required for the entirety of their safari and shall arrange such vaccinations as are normally recommended for the countries through which they intend to travel. Information as to these matters and as to climate, clothing, baggage, gear, and similar matters is given in good faith but without responsibility on the part of kipok Africa adventures


Force Majeure

The expression “force majeure” means any event which the supplier(s) in question could not have foreseen or avoided even with all due care. Such events may include war or threat of war, riots, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, government action and all similar circumstances outside the supplier’s control. In these circumstances the suppliers shall not be liable to pay any compensation or otherwise be responsible for any expenses or losses you incur where supplier is forced as a result to cancel, delay, curtail or change your holiday arrangements in any way or where the performance or prompt performance of the supplier’s contractual obligations is prevented or affected.



In the unlikely event that a tour member has a disagreement whilst on safari this must immediately be brought to the attention (and put on record) of the local representative, hotel, lodge or camp management. It is likely that the tour member’s complaint will be satisfactorily resolved there and then. If, however, this is not the case and the tour member wishes to pursue the matter on their return from safari, it is essential the complaint be communicated in writing to us within 10 days of the end of tour quoting tour reference, destination and departure date. Shall the client wish to report the matter to our office they are all welcome so we can re-discuss the matter and resolve it.




The company and its agents act only as agents of the passenger in all matters relating to hotel accommodation, sight-seeing, tours and transport. The company’s liability to passengers carried in its own vehicle is governed by the laws of the country in which the tour takes place and not any other country. All claims are subject to the jurisdiction of the courts of the country in which the action arises. The company reserves the right to employ sub-contractors for all or part of the services. The Company cannot be held responsible for loss or damage to baggage.

Specific Accommodations

Accommodations and arranged sightseeing are subject to change at any time due to unforeseen circumstances or circumstances beyond our control. Every effort will be made to operate tours as planned, but alterations may occur after the final itinerary has been issued.

Healthy and safety

Health and safety at Kilimanjaro are very important to us. Your mountain guides are responsible for your safety. We ask our clients to listen to their advice and let them know if any problems occur. Also let us know if you have special medical conditions or recommendations from your doctor.

Rescue teams are available at Kilimanjaro. In the case of an accident, we will alert them immediately for safe evacuation. A rescue fee for evacuation via stretcher or car is included in the national park fees. Rescue via helicopter is available, but not included in the park fees.


SICKNESS: The most common medical issues at Mount Kilimanjaro are:

  1. Altitude sickness:
    Is the kind of sickness which cause by the altitude and mainly it occurs from 3500m and above. The main symptoms are vision problems, loss of memory and general fatigue.
  2. Acute mountain sickness (AMS):
    This, happens, only in extreme cases, but it is important to familiarize yourself with the symptoms., They include headache, loss of appetite, rapid pulse, nausea, vomiting, insomnia, cold and clammy fingers, swelling hands and feet, reduced urine output and general muscle weakness.
  3. High Altitude Pulmonary Oedema (HAPE) and High-Altitude Cerebral Oedema (HACE):
    This is much more serious than AMS and has additional symptoms like, short breath, bubbling sounds in, the chest, blood in saliva, bluish lips and fingernails, severe headache and hallucinations. If a climber suffers from, HAPE or, HACE descent should start immediately. The symptoms are visible externally, so the guides will be able to verify the problems.


If your guide advises you to abort the climb due to health, issues please follow the advice.

Tanzania visa application

isas, Tanzanian Tourist visa

In Tanzania, tourist visas may be issued as single or multiple entry permits and are valid for a maximum period of three or six months respectively. As with short-term visit visas and business visas is many destinations, these time limits are the maximum period for visas may be granted but do not necessarily reflect the grant that will be issued.
– Photocopy of round-trip, airline tickets or itinerary.
– Photocopy of the statement showing sufficient funds for the trip.

Can we get our visa on arrival? Yes, you can get a visum on arrival at the airport or at any entry point into Tanzania such as at Julius K. Nyerere International Airport (JNIA), Kilimanjaro International Airport (KIA), Zanzibar International Airport (ZIA), Namanga, Sirari and Horohoro (Tanzania – Kenya Border Post to the North), Tunduma (Tanzania – Malawi Border post to the South), Taveta and Holili (Tanzania – Kenya Border post to the North East), Kigoma port and other gazetted entry points

Visa Application
Applicants for the entry visa to Tanzania must meet all the necessary requirements. These include the submission of the following:
1. Filled in Application Forms download
2. Valid Passport (at least not less than six months from the date of entry)
3. Two Passport Size photographs
4. Supporting letter (for Business visas)
5. Special delivery prepaid self-addressed envelope for return of the Passport (for postal application),
6. If applied by post please send the original receipt from bank or postal order

Our knowledge of safari, trekking, and beach holiday in Zanzibar is unrivaled combine this with a passion and commitment to tailor-made travel solutions, and here we are. We are committed to providing you with up to date knowledge, reliable and efficient service, and seamless operations. We are delighted to hear from you anytime, any day, kipok Africa adventures Safari Company duty mobile is always active, 24 hours a day, 7 days a week, just in case you would like to talk about your holiday plans, we’re always here.